Terms & Conditions

1/ Returns Conditions:

To be eligible for a return, your item must be unused and in the same condition as when you received it, it must also be in its original packaging, our return policy lasts 28 days, which means that any request you make after the 28 day period will be Returns are not accepted and we will not be able to provide you with refund returns.

2/ Returns Process:

All returns must be pre-authorized by confirming the return authorization by email or contacting online so that we can issue a return authorization number, which must accompany any return, and instructions on where and how to send the package. Any items returned without prior authorization will be rejected for processing, please do not send us products you purchased from other sources, all returns are subject to physical inspection and we must have received the returned item in its original packaging And inspect the product before issuing a replacement or refund, defective items are 100% backed and can only be returned for an exchange. We will make every reasonable effort to satisfy you, please contact us immediately by email or phone or via online contact to discuss situation before returning any product.

3/ Non-returnable items:

Certain types of items cannot be returned, such as technical information manuals, downloadable products, software systems, software licenses, software subscriptions, software system accounts, key codes, activation codes, custom computers, custom parts (such as special orders or personalized items), if you have any questions about a specific item, please contact us.

4/ Not eligible for return:

If there is obvious use or damage, missing manufacturer model number or serial number label or part number label or warranty label for any product that is missing, altered or otherwise unreadable, without all original packaging and accessories and the product originally shipped with All other items, any product that exhibits physical damage or man-made damage, any product that appears to have been tampered with, customized or in any way altered, any product that is returned with customer marking or writing on the original box, we reserve The right to refuse returns or charge additional restocking fees, don’t worry, we usually resolve them amicably, and unless there’s obvious abuse, some policies won’t affect you.

5/ Refunds Process:

We will notify you that the returned item has been received after we have received and inspected your return and let you know if your refund has been approved, and if approved, you will automatically receive a refund via the original payment method and we will also give you Send the refunded bill, it may also take a few days for your bank or credit card company to process and issue the refund, if you have not received the refund after that time, please double check your bank account or contact your credit card company first. If you’ve done all of this and still haven’t received your refund, please contact us.

1/ Diagnostic Tools & Parts:

For diagnostic tool tester equipment and parts, all orders are shipped by air and ground service, our cargo transportation cooperation is DHL, UPS, TNT, EMS, FedEx, it can be shipped safely worldwide, and the delivery time is based on work, daily calculation, we cannot guarantee same-day delivery, all orders require a maximum processing time of one working day before delivery, and a notification will be sent to you after delivery is completed. For countries with import policies, if we require a vat number or other information such as import licenses, we will contact you, when the goods arrive at their destination, international customs and import duties may apply to international orders, such fees are the responsibility of the recipient of your order and may vary by country on the difference, all international customers are responsible for paying duties and taxes when the goods arrive in the country.

2/ Software System:

For special software system products, available via download links, we offer remote support for installation and activation using TeamViewer.

3/ Diagnostic Programming Service:

For online diagnostic Flash Coding programming services, we provide remote TeamViewer support services, diagnostic system licenses and activation codes are sent by remote installation or email, and diagnostic programming login passwords are sent by email.

4/ Downloadable Technical Information Manual:

For downloadable items is the fastest and best way to get all digital products, such as workshop service repair manuals and wiring diagrams, software systems, we use different FTP/HTTP servers and disk sharing, which can be downloaded for you through the link Provide product access for direct download at the fastest speed at your location without waiting. you will get the download link within the promised time. It is recommended that you copy all downloaded data to other places for backup，if you can’t download , we can also provide remote support to help with the download work.